Ahmed Abdallah

Managed full responsibility for hotel operations during night shifts, ensuring smooth workflow, guest satisfaction, and security. Handled check-in/check-out, reservations, and guest communication across phone and email. Prepared breakfast service, maintained public areas, and supported bar and conference operations when required. Worked independently with high accountability across 300+ night shifts.

Managing website design, content, SEO, branding, and online booking functionalities for international clients.

Organized, promoted, and sold guided tour packages in Rome and Vatican City.

Promoted to Key Account Executive, overseeing operations in three cities and
managing relationships with ten distributors resulting in substantial business growth.

Led the Entertainment Team and assisted in event planning at the Sunrise Crystal Bay

I earned my Bachelor’s degree in Tourism, majoring in Tourist Guidance, from the Higher Institute for Specific Studies in Cairo. This program strengthened my professional capabilities in both tourism and hospitality by developing my skills in customer service, tour coordination, and guest experience management. I built a deeper understanding of tourism operations, itinerary planning, and group handling, while also enhancing my ability to present information clearly and engage with diverse audiences. My academic experience, combined with practical training, prepared me to work effectively in hotel environments, travel agencies, and tourism companies, with a strong focus on delivering high-quality service and ensuring customer satisfaction.